Store Manager - Retail FMCG

Key Dimensions and Related Job Results

• Ensuring business strategies are in place in achieving Retail KPIs including sales and cost targets.
• Ensure that inventory and Days of Stock (DOS) is maintained at target levels inventory & shrinkage control.
• Ensure smooth day-to-day operations of the store in compliance with SOPs including but not limited to expiry management, shrinkage control, price update, back-end documents.
• Ensure availability of store range and promotion stock through RP and manual replenishments.
• Ensure efficient staff deployment and efficiency of manpower through delegation, supervision, training, roster management, leave planning etc. for smooth store operations.
• Ensure the store ambiance, cleanliness, merchandise displays, planogram etc. are maintained at expected levels.
• Analyze reports and implement necessary corrective actions on the floor towards achievement of KPIs which includes but not limited to sales, cost reduction, shrinkage controls, inventory optimization and maintaining availability.
• Derive and strategize processes for efficient store operations in line with departmental priorities.

Operating Environment

• Job location might change based on business requirement. Job holder may be relocated to any outlet or department.
• The working environment is physically demanding of time with long working hours, working on holidays, & demands physical agility.
• Job is emotionally & psychologically demanding. Job holder may be pressurized from customer’s requirements, operational needs, employee relations, process compliance, government regulations & external relations.